1. Introduction & Legal Framework

Welcome to Famous Wigs. This policy explains the personal information we may collect when you browse our website, contact us, create an account or place an order. We aim to handle that information responsibly, including in line with applicable data protection requirements in Ghana, such as the Data Protection Act, 2012 (Act 843).

2. Information We Collect

Depending on how you use our website, we may collect:

• Identity & Contact Data: Your name, phone number (such as WhatsApp), and email address.
• Delivery Data: Physical address, GPS coordinates (e.g., GhanaPostGPS), or preferred drop-off locations.
• Order Information: Products, quantities, order status and any information needed to process or discuss your purchase.
• Account & Technical Information: Login/account information, device or browser details and cookies used to operate the website, where applicable.

Payment methods may be provided by third-party payment processors. Do not share Mobile Money PINs, passwords or banking login details through order messages or contact forms.

3. How We Use Your Information

We use relevant information to operate the website and fulfil customer requests, including:

• Responding to product enquiries and contacting you regarding order availability and delivery details.
• Coordinating logistics with third-party delivery agents to ensure your items reach you securely.
• Managing checkout and payment confirmation where an enabled payment method requires it.
• Responding to your customer support inquiries or return requests.

4. Data Security Safeguards

We use website and account access controls and other reasonable measures intended to protect personal information. No online system is completely risk-free. We review site security and limit access to data according to operational needs.

5. Data Disclosure & Sharing

We may share information needed to operate the store with service providers such as payment processors, website hosting providers, messaging services and delivery partners. We may also disclose information when required by applicable law. We do not intend to sell customers' personal information.

6. Your Rights as a Data Subject

Under Ghana’s Data Protection Act, you possess specific rights regarding your personal information. You have the right to:

• Access: Request details about the personal data we hold about you.
• Rectification: Request correction of inaccurate or outdated delivery or contact information.
• Erasure: Request the deletion of your data once your transaction is complete and there is no legal requirement for us to retain it.

To exercise these rights, please contact our support team directly. If you feel your data has been mishandled, you also maintain the right to lodge a formal complaint with the Data Protection Commission (DPC) of Ghana.

7. Data Retention

Information is retained for as long as reasonably needed to manage orders, provide support, maintain records and meet applicable legal obligations. You may contact us to ask about our retention practices or to request the deletion of eligible information.

8. Privacy Enquiries

To ask a question about your personal information, contact Famous Wigs through our Contact page. We will review your request and respond as appropriate.